Digital Travel Connect US 2025

April 07 - 09, 2025

Rancho Bernardo Inn, San Diego CA

1.888.482.6012

George Edwards

Director, Digital Technology Airport Customer Experience United Airlines

Day 2: April 8th, 2025

3:40 PM PANEL DISCUSSION: Lessons Learned on the Road to a Successful Digital Transformation

Completing a digital transformation is no small feat, especially for legacy organizations who may be entrenched in outdated systems. Many are only now transitioning from legacy property management systems to modern cloud platforms. So, how do you break free from the past and leap into the future?  

Join this panel discussion to gain valuable insights from real-world digital transformations.   

  • Aligning departments—marketing, CX, and UX—for seamless collaboration 
  • Uncovering key criteria for appropriate vendor selections 
  • Balancing stakeholder demands and managing difficult conversations along the way 
  • Harnessing CDPs to enhance marketing and personalize experiences 
  • Navigating limited resources and competing priorities 
  • Building a roadmap to drive success in the digital era 

Day 3: April 9th, 2025

9:50 AM INNOVATION WORKSHOP: Digital Gold: Find and Retain Your Next 5-Star VIP Customers

Global luxury travel and premium services are in high demand. Find out how to identify these high-value customers with data you already have. Discuss how to craft experiences to meet what a VIP desires for personalization, ease of travel, and relationship with your brand.

10:50 AM ASK THE EXPERTS ANYTHING

Do you still have some of your questions unanswered? Come join us for this panel featuring three experienced travel executives from leading companies who will answer your questions about any topic in this unique ask-me-anything open forum.

Check out the incredible speaker line-up to see who will be joining George.

Download The Latest Agenda