Jennifer Ploszaj

Jennifer Ploszaj

Chief Marketing Officer The Estate

Tuesday, March 24 2026

7:45 AM Private Breakfast: Women In Travel

Join this breakfast exclusively for women travel executives to make new connections, engage in meaningful discussions, and share knowledge on a whole host of topics. This breakfast is open to women travel executives only

Wednesday, March 25 2026

11:20 AM Keynote Panel Discussion: Connected Touchpoints: Building Brand Confidence Across a Fragmented Travel Journey

Today’s travelers move across web, social, mobile, contact, and on-property interactions as they plan, book, and experience their trips. When these touchpoints fall out of sync with the brand promise, trust erodes and conversion slows, especially in a complex booking journey.

Explores how travel brands are keeping the experience consistent as guests navigate channels and stages. Leaders will discuss how to align communication and expectations across channels, connect digital and human touchpoints, and ensure that the experience travelers receive reflects the promise made upfront. When touchpoints feel connected, travelers gain confidence, move forward more easily, and arrive better prepared, strengthening satisfaction and repeat behavior.

Tune in as travel leaders share how they are:

  • Keeping messaging and experience consistent across digital and human touchpoints
  • Strengthening brand confidence with clear, timely, expectation-setting communication
  • Reducing friction as guests move between channels and stages of the journey
  • Creating connected experiences that support satisfaction, repeat visits, and long-term loyalty

Check out the incredible speaker line-up to see who will be joining Jennifer.

Download The Latest Agenda