Angela Vargo

As the demand for personalized customer experiences continues to rise, travel companies are looking for innovative strategies to engage with their audiences more effectively. According to a Gartner poll, 85% of customers expect personalized interactions tailored to their needs and preferences.   

In this session, you’ll uncover proven methodologies designed to boost conversion rates through hyper-personalization, including best practices for leveraging AI.  Among the topics discussed: 

• Crafting optimized customer journeys via personas and behaviors 
• Harnessing best-in-class tools to collect customer data for personalized experiences and emotional connections 
• Organizing your internal teams and technology stack to orchestrate end-to-end personalized journeys 
• Empowering travelers to share relevant information to enhance their travel experience