Claudia Infante

The loyalty landscape is more competitive than ever and ripe for innovation. According to a recent report from the Global Hotel Alliance, loyal customers value being recognized at every touchpoint and enjoy in-hotel perks that elevate their experience. 

In this opening keynote, Claudia Infante will provide an insider’s perspective on Margaritaville’s highly successful loyalty program. By focusing on what guests truly care about, Margaritaville has driven repeat bookings and deepened customer loyalty. (Hint: it’s not about discounts, points or excusive access). You’ll discover: 

• Prioritizing perks to build loyalty vs gaming the system to win rewards 
• Uncovering the benefits that resonate most with your members  
• Connecting travelers on an emotional level so they become your brand ambassadors 

Join this breakfast exclusively for women travel executives to make new connections, engage in meaningful discussions, and share knowledge on a whole host of topics. This breakfast is open to women travel executives only.