Monica Frasier Miller

Monica Frasier Miller

Managing Director of Airport Customer Experience Delta Air Lines - Reservations and Customer Care

Wednesday, March 25 2026

9:15 AM Keynote Panel Discussion: Beyond Points: Redefining Loyalty Through Memorable Journeys and Emotional Connections

Points and perks are no longer enough to win traveler loyalty. Today’s guests expect experiences that resonate—personal, seamless, and connected across every stage of their journey. Loyalty is being reshaped by technology, design, and brand identity, where the measure of success isn’t just repeat bookings but emotional connection and lasting trust.

In this panel, travel leaders share how they are moving beyond transactional programs to create loyalty strategies that matter. Discover how personalization, standout experiences, and strategic partnerships can transform everyday interactions into journeys that keep travelers coming back.

Hear brands discussing their modern loyalty strategies:

  • Reimagining loyalty benefits to reflect shifting traveler expectations and lifestyle priorities.
  • Designing end-to-end experiences where technology, design, and brand identity build emotional connection
  • Harnessing data to deliver personalization that is timely, relevant, and valued
  • Extending impact with partnerships that add value at every touchpoint

Check out the incredible speaker line-up to see who will be joining Monica.

Download The Latest Agenda